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What Do You Say? -- DVD

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What Do You Say? -- DVD

Product Code #: VIWDDVD

Help employees find the RIGHT responses to customer questions and complaints

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What Do You Say? is a unique program that boldly addresses awkward, difficult, even uncomfortable customer service situations. Presented from a customer's perspective, this video will reinforce your service standards and enhance any customer service training you currently provide by offering employees the right words to say so they'll have the sense of how to handle similar situations.

Fast paced, energetic and loaded with excitement...the What do you Say? Training Video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately.

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    What Do You Say? package includes:
  • 22-minute DVD
  • 10 Employee Handbooks
  • 1 Manager's Guide
  • 10 Pocket Cards

Demo available. If you purchase the video at a later date, we'll credit the demo purchase charge toward the purchase price.

Discount for qualified educational institutions.

All Sales Final: At vendor's request, video sales are final.

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