Business Skills
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Give 'em the Pickle! Video on DVD
Product Code #: VIPKDVD
An incredibly powerful and witty customer service video...$945.00 -
Situations, Scenarios & Simulations v.2, Downloadable file
Product Code #: RBSSS
Role plays perfectly suited to your content!$195.00 -
Big Book of Customer Service Training Games
Product Code #: RBBBC
Role-play your way to great service$23.40 -
Customer Service Counts DVD
Product Code #: VIKSCS
Teach your employees the customer service skills you want them to know AND the attitude that puts customers first.$275.00
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Customer Service Telephone Connection DVD
Product Code #: VIKCST
Excellent customer service doesn't just happen on its own!$275.00 -
Chainlink Toolbox
Product Code #: GACTCL
Learn how to manage the demands of being in an internal supply chain, and cope with meeting customer needs while managing suppliers.$429.00 -
The Difficult Guest Video on DVD
Product Code #: VIGDDVD
Roll out the red carpet!$945.00 -
The Power of Customer Service (DVD)
Product Code #: VIJWPC
A classic in the training and personal development industry$129.95
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What Do You Say? -- DVD
Product Code #: VIWDDVD
Help employees find the RIGHT responses to customer questions and complaints$945.00 -
The $6000 Egg
Product Code #: RBSTSKE
The 10 New Golden Rules of Customer Service$15.95 -
Service Impact! Dimensions of Service DVD
Product Code #: VISEDS
Discover how to see all sides of the customer experience - and achieve first-class service!$295.00 -
Service Impact! Credibility Through Honesty DVD
Product Code #: VISECH
Discover how to be honest about service problems -- and boost your company's image!$295.00
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Service Impact! The Angry Customer DVD
Product Code #: VISEAC
Caution! Find Out How to Calm -- and Not Calm -- the Caustic Client!$295.00 -
Get Happy at Work Thumball
Product Code #: BLTHAJ6
Toss, Catch, Look under your thumb! Great training tool and team builder!
$24.75 As low as: $21.04 -
Customer Service Zone on DVD
Product Code #: VIZNDVD
Training DVD with a really fresh angle...$795.00 -
212° - The Extra Degree - book & DVD
Product Code #: VIMVEC
Inspire your teams to put in the extra effort!$15.95 As low as: $13.56
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Listening Under Pressure DVD
Product Code #: VIKLUP
Keep your customers happy by showing them you care.$275.00 -
Dealing with the Irate Customer (DVD)
Product Code #: VIKDWC
Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.$275.00 -
Sales Training Activities for Sales Managers and Trainers
Product Code #: RBSTA
A mix of over 80 icebreakers, role plays, games, and exercises -- the perfect addition to any type of sales training.$133.75 -
Communication Skills: What Everyone NEEDS to Know (DVD)
Product Code #: VIJWCS
Don't forget the fundamentals!$129.95
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Service Impact! Levels of Learning DVD
Product Code #: VISELL
A "field guide" to customer service: Discover how to identify and work with different types of customers and co-workers!$295.00 -
Service Impact! Cross-Cultural Communication DVD
Product Code #: VISECC
Bridge cultural and communication differences with the universal language: great service!$295.00 -
Learning to Listen Participant Guide
Product Code #: RBLTLP
Order 1 per participant.Special Price: $10.74
Regular Price: $17.90
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HRDQ Reproducible Training Library Ultimate Collection
Product Code #: RCCTH
Over 130 soft skills training programs - Ready-to-use and completely customizable!$4,079.00
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Service Impact! Series (all 5 DVDs)
Product Code #: VISERV
5 new customer service training videos, Ideal for meeting openers, quick training, and more.$895.00 -
What's Your Pickle? Video on DVD
Product Code #: VIPYDVD
Inspire your teams to connect with their customers!$895.00 -
The Leadership Pickles! on DVD
Product Code #: VILDDVD
a new Fun & Inspirational video on leadership$945.00 -
The Guest -- Video on DVD
Product Code #: VIGSDVD
Treat customers the way they want to be treated.$945.00
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Guest/Difficult Guest Combo on DVD
Product Code #: VIGVDVD
Buy both films and save!$1,595.00 -
Counter Intelligence
Product Code #: GACIN
An effective group problem-solving exercise, focusing on Task Supervision, Communication Skills, Establishing & Controlling a Process$135.00
