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Satisfaction Guarantee

 

We guarantee every product we sell, or your money back !

We promise you a no-hassle experience. If, for any reason, you are not fully satisfied, we will exchange, refund or credit your purchase.


Returns and Replacements

We guarantee satisfaction. Period. We take great care in sourcing and shipping products. In the rare instance of a problem, we pledge to resolve it quickly, with a smile. Please don’t hesitate to contact us with any questions or problems! 

Returns for Product Quality Issues:

If you receive an item that is defective or damaged, we will resolve the problem as quickly as possible at no cost to you. Just call us and we will work with you to arrange for repair or replacement, if possible, and will issue a return label if needed. If we are not able to replace or repair damaged merchandise, you will receive a full refund for those items.

Other Returns: 

If you ordered the wrong product, changed your mind, or the product wasn't what you expected, we will refund you the full purchase price of the item so long as the product is returned in "like-new" condition.  You will however have to cover all original and return shipping costs. We never charge a re-stocking fee.


 

We like to talk to our customers!

We answer our own phones during business hours. We also have a 24-hour fax line.

We are pleased to take time to brainstorm problems or discuss products. We take great pride in excellent customer service.                                                        

Questions about your order?  Want to check order status?

Toll-free phone: 800-299-3770
Fax: 508-651-2674 or Email us

Business Hours: 
Mon.-Thurs. -- 8:30 am - 5:00 pm EST; 
Fri. -- 8:30 am to 3:00 pm

 

We welcome your feedback! 

  • How are our products working for you?
  • What products would you like us to help you find?
  • How do you use our products? Share tips!
  • Are we giving you the best customer service?  
  • Is our web site user-friendly? 
  • . . .anything else you'd like to share?

Email your product comments 
or Call us at 800-299-3770.