Powerful Phrases for Dealing with Difficult People

More Views

Powerful Phrases for Dealing with Difficult People

Product Code #: RBPPDP

Over 325 ready-to-use words and phrases for working with challenging personalities

In Stock

Unit Price:

Availability: In stock

$9.86
Add to Wishlist

It's not the work that's so hard—it's the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.

There's no escaping problematic personalities. And there's no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace—and put your career on an unstoppable upward trajectory.

Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, the book helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including:

• 325 phrases that lead to constructive conflict-resolution conversations

• 20 challenging coworker behaviors, with specific phrases and actions for dealing with each

• 10 difficult boss personality types, with guidelines for working through problems with each

• Tips for recovering from blunders you may have caused yourself

• A five-step process for turning bad situations into positive ones

• Nonverbal communication skills to back up your words

• "I" phrases, phrases of apology, phrases of compromise, and other useful words for building relationships

• "Why This Works" and "Something to Think About" sections that clarify tactics

Don't get bogged down by people who are incompetent, hog the spotlight, whine, backstab, avoid work, or create other problems. You can interact effectively with even the most challenging people by using these pithy, powerful solutions for quickly resolving workplace strife.

Author: Renée Evenson

Paperback: 240 pages, published 2013

Table of Contents


Acknowledgments ix
Introduction 1
PART 1: Powerful Phrases + Actions = Successful Work Relationships
1. Communicating Powerful Phrases 7
Resolving Conflict: The Wrong Way 9
Why This Doesn't Work 10
Begin with "I" Phrases 10
Phrases of Understanding 13
Phrases of Apology 15
Phrases of Compromise 16
Phrases of Resolution 19
Phrases of Reconciliation 21
Resolving Conflict: The Right Way 22
Why This Works 24
2. Actions That Enhance Powerful Phrases 27
Resolving Conflict: The Wrong Way 29
Why This Doesn't Work 30
Body Language 31
Facial Expressions 34
Tone of Voice 36
Assertiveness 38
Resolving Conflict: The Right Way 41
Why This Works 43
PART 2: Effective Conflict Resolution = Strengthened Work Relationships
3. Five Steps to Effective Conflict Resolution 47
Resolving Conflict: The Wrong Way 49
Why This Doesn't Work 50
Step 1: Think First 51
Step 2: Gain a Better Understanding 53
Step 3: Define the Problem 56
Step 4: Offer Your Best Solution 57
Step 5: Agree on the Resolution 61
Resolving Conflict: The Right Way 63
Why This Works 66
4. Powerful Phrases for Challenging Coworker Situations 69
Basic Rules When Confronting a Coworker 70
How to Deal with a Backstabber 71
How to Deal with a Brownnoser 76
How to Deal with a Bully 81
How to Deal with a Credit Taker 85
How to Deal with a Criticizer 89
How to Deal with an Ethics Violator 94
How to Deal with an Excessive Emailer 98
How to Deal with a Gossipmonger 102
How to Deal with a Know-It-All 106
How to Deal with a Late-Nick 111
How to Deal with a Loudmouth 115
How to Deal with a Meeting Monopolizer 119
How to Deal with a Mistake Maker 123
How to Deal with a Negative Nelly 128
How to Deal with a Personal Hygiene Offender 132
How to Deal with a Personal Space Invader 136
How to Deal with a Slacker 139
How to Deal with a TMI'er 144
How to Deal with a Whiner 148
How to Deal with a Wimp 151
5. Powerful Phrases for Challenging Situations with Your Boss 155
Basic Rules When Confronting Your Boss 156
How to Deal with an Abusive Boss 157
How to Deal with a Controlling Boss 162
How to Deal with an Egotistical Boss 167
How to Deal with an Incompetent Boss 172
How to Deal with an Inconsistent Boss 177
How to Deal with a Micromanaging Boss 181
How to Deal with a Noncommunicative Boss 186
How to Deal with a Passive Boss 191
How to Deal with a Reactive Boss 195
How to Deal with an Unethical Boss 200
6. Powerful Phrases for Situations You Cause 207
Resolving Conflict: The Wrong Way 209
Why This Doesn't Work 210
Step 1: Think First 211
Step 2: Gain a Better Understanding 213
Step 3: Define the Problem 216
Step 4: Offer Your Best Solution 218
Step 5: Agree on the Resolution 220
Resolving Conflict: The Right Way 221
Why This Works 223
About the Author 225

Customer Reviews

Sign up for free tips and exclusive offers!

 
  •  

You might also like the following products:

You have successfully added the item to your cart!

Continue Shopping (or) Shopping Cart