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Make Their Day!

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Make Their Day!

Product Code #: RBMTD

Employee Recognition that Works

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Employee Recognition that Works

In their efforts to retain employees, companies spend billions on recognition programs; by one estimate, $27 billion on noncash incentives in a single year --and yet last year 65 percent of employees reported they felt unrecognized. How is it that we are spending so much and achieving so little? Cindy Ventrice says it's because few organizations understand what makes an employee feel truly recognized. This book:

  • Shows why much of the billions of dollars currently spent on recognition is wasted, and offers low-cost recognition strategies that really work
  • Provides examples from companies around the world, including Google, Cisco, FedEx Freight, Wells Fargo, Best Buy, the Container Store, and more

Awards, perks, and privileges Don't really motivate --nobody knocks themselves out for a plaque or a parking place. Effective recognition is integrated into the daily routine of the workplace, and the key elements are intangibles: praise, thanks, opportunity for growth, and respect. This is why recognition is a task for managers, not human resources. Only managers are in a position to offer these kinds of rewards, and Ventrice explains what managers must do to make them specific, relevant, and truly personal --all vital aspects of effective recognition. She discusses the importance of peer recognition and even self-recognition, but in survey after survey, employees report that the recognition they most value comes from their managers and supervisors.

In this revised second edition, Ventrice offers new examples of successful recognition programs from around the world and addresses providing effective recognition in an increasingly virtual work environment. And there are two completely new chapters: on understanding cultural differences in reward preferences--generational, international, and other factors--and on ensuring that reward practices are perceived as fair and equitable.

Make Their Day! reveals what employers and employees should expect from recognition and what managers can do to give morale and productivity a genuine, lasting boost.

Paperback, 220 pages, 2009


Introduction: Real Results

Part One: Employees Want to Love Their Work
Chapter 1: Recognition that Works
Chapter 2: Finding Recognition Everywhere
Chapter 3: Recognition Starts with Your Relationships

Part Two: Whose Job Is Recognition, Anyway?
Chapter 4: Managing for the Greatest Impact
Chapter 5: Leading with Vision, Visibility, and Momentum
Chapter 6: Partnering with Program Administrators
Chapter 7: Making Recognition the Responsibility of Every Employee
Chapter 8: Using Self-Recognition to Improve Quality

Part Three: Making Recognition Work
Chapter 9: Getting Specific and Relevant
Chapter 10: Measuring for Results
Chapter 11: Aligning Recognition with Culture
Chapter 12: One Size Doesn't Fit All
Chapter 13: Dealing with the Fairness Paradox
Chapter 14: Recognition Is a Work in Progress

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