Engaging the Hearts and Minds of All Your Employees

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Engaging the Hearts and Minds of All Your Employees

Product Code #: RBEHM

How to Ignite Passionate Performance for Better Business Results

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How to Ignite Passionate Performance for Better Business Results

Employee engagement is the cornerstone of achieving a sustainable competitive advantage. In Engaging the Hearts and Minds of All Your Employees, leadership expert Lee J. Colan delivers the "how to" for inspiring your team so they deliver unparalleled value to your customers.

Proven at Fortune 500 companies across the globe, Colan's simple but powerful formula is this: meet your employees' basic intellectual and emotional needs, and they will perform at peak ability. Their minds and hearts will be fully engaged, they will be energetic and innovative - and they will keep your customers satisfied and loyal. To do this, he equips you with the practical tools to engage employees at all levels, and ignite the fire of "Passionate Performance."

With clear, concise strategies, Colan reveals how to view employees as human beings, not just workers, in order to fulfill their six basic needs: intellectual (Achievement, Autonomy, and Mastery) and emotional (Purpose, Intimacy, and Appreciation). He gives you concrete action steps to:

  • Identify ways to eliminate barriers to achievement
  • Define boundaries within which employees have the autonomy to do their jobs
  • Create a compelling purpose for your team
  • Focus resources and time to best support your purpose
  • Answer the Fundamental Four questions that employees are always asking, whether you hear them or not
  • Create team rituals that help build intimacy

Packed with proven strategies for meeting your people's needs as well as instructive examples from stellar companies including Nordstrom, Southwest Airlines, Toyota, and General Electric, Engaging the Hearts and Minds of All Your Employees is your field guide for conquering your competition…one employee at a time.

Lee J. Colan, Ph.D. is a leadership expert, advisor, and an energizing speaker whose cut-through-the-clutter insights appear regularly in a wide range of print and on-line media.

Hardcover, 213 pages

Table of Contents:

Part I Getting Your Head (and Your Heart) around Engagement

  1. The Anatomy of Passionate Performance
  2. I Quit, but Forgot to Tell You
  3. 100 Percent Commitment
  4. The Big Payoff

Part II The Intellectual Side: Engaging the Mind

  1. The Need for Achievement
  2. The Need for Autonomy
  3. The Need for Mastery

Part III The Emotional Side: Engaging the Heart

  1. The Need for Purpose
  2. The Need for Intimacy
  3. The Need for Appreciation

Part IV Igniting the Fire

  1. Leading the Way with Courage and Humility
  2. Against All Odds, Persevere!
  3. Carrying the Torch
  4. Passing the Torch

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