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Guest/Difficult Guest Combo on DVD

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Guest/Difficult Guest Combo on DVD

Product Code #: VIGVDVD

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"The Guest" DVD
This hilarious film suggests that we should treat our customers the same way we treat visitors to our home. As everyone knows, there are certain things you just DON'T say to a houseguest . . . why don't our customers get that same special treatment? With its warm sense of humor, The Guest makes these important learning points:
  • Welcome your customers
  • Use your customer's name
  • Take care of customer needs
  • Avoid disagreements
  • Invite them back
videoView short clip!

Running time 14 min. Includes Leader's Guide. Demo available.

"The Difficult Guest" DVD humorously picks up where the best-selling Guest leaves off, suggesting strategies for spotting, understanding and serving Distracted, Disappointed, and Disruptive Guests.

Running time: 24 minutes. Includes a 15-minute video with role play scenes (to be stopped, started and discussed), 60-page leader's guide and 90-page participant's workbook. View short clip!

All Sales Final: At vendor's request, video sales are final.

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