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Customer Service Zone on DVD

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Customer Service Zone on DVD

Product Code #: VIZNDVD

Training DVD with a really fresh angle...

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At last, a really fresh look at customer service! This is one training video that will both entertain and get the message through so your people feel it in their gut!

Told in the manner of the popular Twilight Zone episodes (lots of dark lighting and ominous voices), the story revolves around one Curt Hinderman who is the galaxy's worst service rep, utterly clueless as to how to satisfy a customer's needs. Then one dark night, when his car breaks down en route to a mandatory training session, the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the essentials of great service -- while taking your audience on a journey of discovery.

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As this fresh, entertaining tale unfolds, you'll find your audience completely absorbed by the learning points, while training becomes simple yet highly effective. Enjoyable and easy-to-use, Customer Service Zone is an essential resource for all organizations serving customers.

Purpose: Customer service meeting opener, introductory training, refresher training. Appropriate for all organization types. Benefits:
Easy to Use: Just pop in the DVD! And with the valuable, feature packed leader's guide, it will be easy to create an enjoyable, effective learning session.
Save Time: The file crystallizes the essential learning points from dozens of sources, from customer service experts to dozens of real-life customers.
Enjoy the Benefits of Visual Learning: A picture is worth a thousand words! With this entertaining, engaging story, you'll find it easy to create an emotional connection with your team and foster effective learning.
Achieve Training Objectives: Featuring clear, concise, easy-to-remember learning points, repeated for maximum retention. With expert instructional design, you'll be more successful and better develop your employees.

Key Learning Points:
Welcome: immediately greet customers in a friendly and professional manner
Hear: ask customers how you can help, and listen carefully
Accomplish: own the issue and take action until customers' needs are satisfied
Thank: thank customers and invite them to return
W.H.A.T. makes great customer service!

Package Contents: 18 minute DVD, 50+ page leader's guide on DVD, Closed Captioned. 2007

All Sales Final: At vendor's request, video sales are final.

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