Shipping Info ::

"It was a model experience that I plan to use in every customer service class I teach. Thank you for exceptional products and superior customer service"! customer testimonial

--Bethany Auriel-Hagan, Talent Development/ Trainer, Electrosonic, Inc.

more testimonials ...

shipping facts

How Quickly Do We Ship?
We strive to ship your products on the next business day after we receive your order (excluding weekends and holidays). If you have selected standard UPS Ground shipping, you can expect delivery within 1 to 7 business days after your order has shipped.

View UPS Zone Map for transit times.

If any of your items are temporarily out of stock, we will call or email you within 24 hours (excluding weekends and holidays) to let you know when you can expect your order. If your order includes items that are both in and out of stock, we will also ask you if you wish to have your shipment split so that you can receive in-stock items immediately. Then, when an out of stock item does ship, it will ship at no charge to you (using UPS Ground).

You will receive an e-mail confirmation of your order that will contain full order information.

Shipping outside the United States?

On-line Package Tracking!
If you are a registered* customer, you can track your package on-line. Up-to-date information on your order status is available as well as your carrier tracking number. Just click on "Log In" in the top right navigation bar, enter your email address and password, then click on the link for "Order Status." Tracking information will appear the day after you placed your order and will be updated daily. Once your order ships, you will also receive an email confirmation with your UPS tracking number.

Toll-free phone:
800-299-3770

Office Hours:
Mon.-Thurs. -- 8:30 am - 5:00 pm EST;
Fri. -- 8:30 am to 3:00 pm
Fax: 508-651-2674

expedited shipment Need Your Order IMMEDIATELY?
Just select express delivery:
Next Day, 2-Day, or 3-Day

Please note that the following conditions apply for Express Shipping:

UPS delivers on business days only (Mon. - Fri.; no holidays)
Express shipment orders placed before 12 pm (noon) EST are processed and shipped the same day (Mon. - Fri. only, no holidays). Orders placed after 12 pm (noon) are shipped the next business day (Mon. - Fri. only, no holidays).
To ensure your specific delivery date and time, please call our office during business hours (see above), whenever possible.

Shipping Rates
Most packages are sent via UPS from our warehouse in Natick, MA. We calculate shipping charges based on the weight (and, occasionally, the dimensions of the packaging) of your merchandise; your particular shipping address; and the shipping method you select, using standard UPS shipping rates.

Please include a physical shipping address on all shipments. UPS does not ship to P.O. Boxes.

Handling Fees
Our handling fee for U.S. shipments is
$2.50/ package.

Estimating Shipping Costs
You can estimate your shipping costs once you've finished shopping (U.S. shipping addresses only). When you are viewing your shopping cart, just click on the Estimate Shipping button that appears below your items.

Multiple Shipping Addresses
If you would like to split your order between multiple shipping addresses, you will need to place separate orders. Alternatively, you can place a single order with multiple shipping addresses by phone or fax.

International Shipments
Trainers Warehouse has partnered with Bongo International, our trusted international shipping experts, to deliver orders outside the United States. If your items need to be shipped outside the United States, you must click on the "International Checkout" button on the shopping cart page in order to proceed with checkout. (APO and FPO addresses: see information at right.)

The items in your shopping cart will be transferred into a Bongo cart. You may pay with a variety of international credit cards. Bongo will process your payment and guarantee delivery. Once your credit card purchase has been approved by Bongo, your items will ship from our warehouse to Bongo's warehouse in the U.S.

PLEASE NOTE: The transit shipping times listed on the Bongo site -- Economy (11-12 day transit) and Express (7-9 day transit) -- refer to the time it takes for the items to be processed, packed up, and then shipped from us to the Bongo warehouse, and then shipped from there to your international shipping address. Orders are not processed or shipped on Saturday, Sunday, or holidays.

Once your order is completed, please direct all communication regarding your order to the Bongo Customer Service Department. If you have questions that pertain to product functionality, please do not hesitate to contact us directly at info@trainerswarehouse.com or 800-299-3770.

Restricted Items:
There is a small number of Trainers Warehouse products that we are not able to export outside of the U.S., due to their large size. When this is the case, we have included a restriction note in the product's description on our site. In addition, downloadable software items cannot be placed in the cart and processed through Bongo. Please email or call us for instructions on how to purchase downloadable software.

APO/FPO Addresses:
U.S. Military addresses are not considered international addresses. When completing your billing/shipping address, choose either California (APO), Florida (APO), or New York (APO) as your STATE, enter your designated zip code, and proceed through checkout. Do not select International as your STATE.

You may also want to check out these
International Resellers
distributing some of our products worldwide.

United Kingdom

Australia,
New Zealand

Trainers Warehouse | 800-299-3770

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