| On-line Package Tracking!
If you are a registered* customer, you can track your package on-line. Up-to-date
information on your order status is available as well as your carrier tracking
number. Just click on "Log In" in the left navigation bar, enter your email address and
password, then click on the link for "Order Status." Tracking
information will appear the day after you placed your order and will be updated daily.
Log in *Not registered yet?
Shipping Rates
Most packages are sent via UPS from our warehouse in Natick,
MA. We calculate shipping charges based on the weight (and, occasionally, the dimensions of the packaging) of your merchandise; your particular shipping address; and the shipping method you select, using standard UPS shipping rates.
"UPS Commercial" rates are available only for addresses
which are exclusively for business purposes. If you choose Commercial but your
address is later determined by the carrier to be Residential, the balance will
be applied to your account.
Please include a physical shipping address on all shipments. UPS does not ship to P.O. Boxes.
Handling Fees Our handling fees are:
U.S., Canada, Mexico: $2.50/ package
International shipments:$7.00/package
|
 Need Your Order IMMEDIATELY?
Please select express delivery: Next Day, 2-Day, or 3-Day
- UPS delivers on business days only (Monday - Friday; no holidays)
- Express shipment orders placed before 12 pm (noon) EST are processed and shipped the same day (Mon-Fri only). Orders placed after 12 pm (noon) are shipped the next business day (M-F
only).
- To ensure your specific delivery date and time, please
call our office (800-299-3770) during business hours: Monday - Friday, 8:30
am - 5:00 pm Eastern Standard Time.
|
Estimating Shipping Costs
You
can estimate your shipping costs once you've finished shopping. When you
are viewing your shopping cart, just click on the link that says "click
here to estimate shipping cost" that appears above your list of
selected products.
Multiple Shipping Addresses
It's possible to split your order between multiple shipping
addresses, but first you must Register with our web store and Log in.
Then, just click on the "Ship to Multiple Addresses" button in the Shopping
Cart. You will then be able to choose a separate shipping address, and a
separate shipping method, for every item in your cart. If you want to
split shipping addresses among multiples of a single product (i.e., 25 of one
item to shipping address A and 20 of the same item to shipping address
B), then you must enter that item separately in your Shopping Cart. (Place 25
of the item in the Cart, and then go back to the product's page and enter the
second quantity and place it again in the Cart.) |
