An incredibly powerful and witty customer service message, shared by Bob Farrell, restaurant owner and entrepreneur. No matter what we sell, he says, our job is to make customers happy. And the best way to do that is to "give 'em the pickle"--the special thing that says "we care about you." This video has received rave reviews from managers and employees alike. We like it so much, we've made it a mandatory component of our customer service training. The package includes: 18-minute video or DVD, Leader's Guide with Handouts, the hardcover book "Give 'em the Pickle," 10 pocket reminder cards, and 10 pickle pins.

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Demo available. (see dropdown menu above) If you purchase the video at a later date, we'll credit the demo charge toward the purchase price.

Discount for qualified educational institutions.