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Tips for Effective Training & Learning
800-299-3770
vol. XXXIV, july 2008
in this issue
TOOL: Host your own Quiz Bowl
TIP: Get your service reps to put on a smile
TOY: Great communication challenges
TOOL OF THE MONTH 
Quiz Bowl 
 

Host your own learning competition and create a class of winners!


"Quiz Bowl" competitions are the ideal way to promote student involvement, better retention of content, and higher test scores! Now the wireless GeoSafari Quiz Bowl system makes these contests more fun than ever for students to play and easier than ever for facilitators to administer! 
 
LIST:  $499.95
Price:  $469.00
 
TIP OF THE MONTH 

Customer service kit

 
SMILE!
 They can hear it in your voice.  

Indeed, you don't want to look like the village idiot, but projecting a smile on your face communicates your enthusiasm for your topic. The same holds true for your customer service reps and any others who serve.  Welcome new employees and new CSRs with any of these customer-friendly SMILE items (click on the links for more information):
 
$34.00
Customer Service SMILE! Kit  as low as $9.50 -- that will remind employees to listen, extend a helping hand, look at customer problems from every angle, remain flexible, and smile!

*NOTE:  QUANTITY DISCOUNTS AVAILABLE
 
TOY OF THE MONTH 

Makit Kit

A good ol' fashioned team-building exercise 

Use this "retro" building set as a state-of-the-art team-building experience.  Group participants into teams of architects and builders. Through a series of one-on-one meetings the builders must try to recreate the structure that the architects have designed.  This challenge, using the Makit Kit Construction Set, creates a rich simulation to explore issues in communication, leadership, negotiation, project management, problem solving, and more. 
 
Price: $20.00
FEATURE
Students Click, and
a Quiz Becomes a Game

clickers
Audience response clickers are becoming increasingly popular in today's corporate and educational learning centers--and for good reason!  
 
In a 15-week study conducted by Andy Sharp and Angela Sutherland at the Caledonian Business School, 90.9% of the students surveyed either "Agreed" or "Strongly Agreed" that audience response systems improved engagement and participation; 81.8% said it increased their attention span and helped them learn more effectively.
 
Winnie Hu, in her January 28th, 2008 New York Times article, describes a Great Neck South High School classroom--a lively scene in which "the students were not competing for grades (it was only a practice quiz), but they certainly acted as if they were."
 
In case you missed it, click here to read more about the adoption and effectiveness of clickers in all types of learning situations. Although the studies were conducted in schools, adult learning centers can also draw upon the benefits.

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Looking for an Audience Response system for your learning center?  Check out i>clicker for an easy-to-use, cost effective system.  
 
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Can't find what you want?
Ask Mike!
If you have any questions or concerns about an order, a product, or anything else, I'm always happy to help!  Feel free to call me at 800-299-3770 or send an email!
 
Sincerely,
 
Sue Landay
President
Trainers Warehouse
 
 
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