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Managing Difficult Participants Pocketbook

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Managing Difficult Participants Pocketbook

Product Code #: RBPBMP

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Author: John Townsend

Bite size messages with big impact! (Book size: 4" x 5.75")

A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. Paperback, 96 pages

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