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The basis of great customer service is "people helping people." Remember that the customer in front of you—or on the other end of the phone line—is a person just like yourself.
Five rules for improved customer service:
- Make your customers feel welcome.
- Ask and listen.
- Give your undivided attention.
- Go the extra mile.
- Show you appreciate your customers' business.
In this customer service video, you'll learn these rules by watching them in action within a dental office, an auto dealership, and a hardware store. You'll also view scenes in a medical practice and a utility company depicting do's and don'ts for great telephone customer service.
Customers are more likely to return to a place where they get better service. Giving customers your complete attention keeps them happy and minding the details will have them coming back for more.
Whatever business you're in, the same principles apply. Greet customers naturally. Listen carefully to understand their needs. And put some energy and enthusiasm into your work—you'll find this makes it more enjoyable for yourself as well as more effective for your business.Duration: 16 minutes
View video previews!
Clip 1 There's more to customer service than just memorizing what to say.
Clip 2 Customers have alternatives, so make sure you're as helpful as possible.
Clip 3 Make your customers feel important by giving them your undivided attention.