This DVD comes with an audio CD and a book and provides the basics needed in any organization to help improve customer service. It is not a lot of theory. In fact, it is just the opposite; a training program that's loaded with do-it-now skills that can be put to work immediately. The book contains exercises that may be completed while watching the DVD. The audio CD provides yet another way to reinforce the material while in your car or while exercising.
Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation.
Using the "three C's" of good customer service -- Concern, Communication, and Competence -- leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship.
"To survive in the world's competitive market place we must treat customers like they are members of our family. A positive customer relationship is the key at any level of any organization," says Dr. Timm.
This program comes complete with DVD, audio CD and book.
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