"It was a model experience that I plan to use in every customer service class I teach. Thank you for exceptional products and superior customer service"!
--Bethany Auriel-Hagan, Talent Development/ Trainer, Electrosonic, Inc.
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Openers & Closers Pocketbook |
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Author: Paul Tizzard, Alan Evans
Bite size messages with big impact! (Book size: 4" x 5.75")
A collection of themed and non-themed activities to give training workshops effective and memorable beginnings and endings. "This is a selection of short exercises and pithy stories to top and tail courses," says Tizzard. "We've included quick icebreakers and lengthier, more involved activities, as well as short anecdotes to set the tone.'" The emphasis is on simple activities that require the minimum amount of preparation -- 'grab and go' activities that will give trainers new and imaginative ways to enhance their training delivery.
Paperback, 128 pages
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