"It was a model experience that I plan to use in every customer service class I teach. Thank you for exceptional products and superior customer service"!
--Bethany Auriel-Hagan, Talent Development/ Trainer, Electrosonic, Inc.
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Are you frustrated with the lack of relevant business scenarios for developing people?
Are you looking for ways to
enhance your coaching?
CaseCards™ are for you! CaseCards™ are a collection of real life business
situations for use in training, coaching, and related
workplace learning endeavors.
The scenarios are industry-generic and present the
most common challenges people encounter when
working with others. Each card provides just enough information to understand the issue and the context
of the situation, leaving the solution open-ended for
participants to explore together.
Interaction. Application. Practice. You can't learn to swim by reading a book, and you can't learn many important business skills by listening to a lecture. Want to give feedback to your boss? Coach performance? Influence a peer? Calm an irate customer? Improve teamwork?
Chances are, watching a video or listening to a lecture —
even engaging in a discussion — will only give you
knowledge and awareness. But it's SKILL you need.
CaseCards™ provide many diverse practice opportunities —
and the more people practice, the more quickly they build
new skills and confidence. Knowledge becomes skill . . .
skill which people can take back to the workplace and
start using right away.
Influencing may be defined as the ability to get others to do something, without force, power, or coercion. Influence is most challenging in relationships between peers, or from subordinate to manager. With cross-functional project teams and flatter organizations, the ability to influence others is an increasingly critical skill to possess. The Influencing deck provides twelve relevant scenarios for practice in influencing others in real-life work situations.
View a Sample Card
The Influencing deck of CaseCards™ contains 12 unique scenarios, each on a separate 5" x 7" card. They are printed in full color on heavy cardstock, with a glossy finish and rounded corners so they will stand up to multiple training sessions and those inevitable trips in your briefcase!
CaseCards -- For Training, Coaching, and Workplace Learning!