"It was a model experience that I plan to use in every customer service class I teach. Thank you for exceptional products and superior customer service"!
--Bethany Auriel-Hagan, Talent Development/ Trainer, Electrosonic, Inc.
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CaseCards - FEEDBACK Situations & Solutions |
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Are you frustrated with the lack of relevant business scenarios for developing people?
Are you looking for ways to
enhance your coaching?
CaseCards™ are for you! CaseCards™ are a collection of real life business
situations for use in training, coaching, and related
workplace learning endeavors.
The scenarios are industry-generic and present the
most common challenges people encounter when
working with others. Each card provides just enough information to understand the issue and the context
of the situation, leaving the solution open-ended for
participants to explore together.
Interaction. Application. Practice. You can't learn to swim by reading a book, and you can't learn many important business skills by listening to a lecture. Want to give feedback to your boss? Coach performance? Influence a peer? Calm an irate customer? Improve teamwork?
Chances are, watching a video or listening to a lecture —
even engaging in a discussion — will only give you
knowledge and awareness. But it's SKILL you need.
CaseCards™ provide many diverse practice opportunities —
and the more people practice, the more quickly they build
new skills and confidence. Knowledge becomes skill . . .
skill which people can take back to the workplace and
start using right away.
Downward Feedback
One hallmark of any leader is the ability to give meaningful feedback to direct reports. Facilitators may use a variety of models to teach feedback skills. These scenarios can be used to reinforce any model. They address situations that will no doubt be very familiar to your workshop participants, capturing the kinds of things leaders need to give feedback on nearly every day.
Peer Feedback
While most professionals are accustomed to giving feedback to their direct reports, giving feedback to peers is just as important and certainly more complicated! You'll recognize some of the characters in these cases . . . the needy co-worker, the slacker, the complainer, and others . . . people whose behavior needs to be addressed, and soon! The person who can skillfully give feedback to a peer clearly demonstrates leadership potential.
Upward Feedback
Giving feedback to a boss requires skill, finesse, and nerves of steel! Forward-thinking organizations recognize that leaders can only get better when they receive honest, helpful feedback from various constituents – including their direct reports. This deck provides a dozen realistic cases to help people learn this tricky skill. Both positive and constructive feedback scenarios provide plenty of practice.
The Feedback Superdeck
The Superdeck contains one of each of the three feedback decks, enabling you to add variety to your workshop and be sure there are scenarios that are relevant to ALL participants – front line people and executives alike! The Feedback decks lend themselves well to a variety of training topics – including feedback (of course!), assertiveness, and conflict management.
View a Sample Card
Each deck contains 12 unique scenarios, each on a separate 5" x 7" card. They are printed in full color on heavy cardstock, with a glossy finish and rounded corners so they will stand up to multiple training sessions and those inevitable trips in your briefcase!
CaseCards -- For Training, Coaching, and Workplace Learning!
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